Karza Sudhaar is Digital First, Analytics led debt recovery platform
A next-generation debt recovery platform that leverages digital-first outreach, advanced analytics, and behavioral intelligence to help fintechs recover loans faster, smarter, and with empathy.
Karza Sudhaar
Digital First, Analytics Led Debt Recovery
Digital first
All of our initiatives are digital first
Analytics & AI led model for efficient debt recovery
Continuously evolving ML algorithms
Proven collection prediction algorithms
More than 70+ methodologies
Experienced team
Mix of seasoned collection personal and data scientist
Multichannel approach
Efficient tele calling backed by field support
Accelerate retail debt recoveries with Karza Sudhaar
850M
Omni-channel Communications sent
$60B+
Value of retail loan book touched in FY23
77M+
Retail loan accounts managed
18M+
Unique borrowers on the platform
70M+
Calls made via dialer
Our next gen collection strategy focusses on five key elements
Analytics led personalized approach
Persona based messages, channel, frequency, timing Continuous ML-led evolving models basis customer tests
Effective multi-channel orchestration across stages
Clear role of channels across buckets Inter-channel handover, coordination with seamless context sharing
Empathetic, Empowered, Enabled agents
Empathetic conversations for deeper connects Agents enabled with past info and analytics-based offers for effective resolution
New-age outreach technologies
Leveraging advanced tech (speech-to-text, conversational Al, RPA) Embed tech across value chain (from outreach to monitoring)
Optimal operating model control
In show dull give need so held. One order all scale sense her guy style wrote. Incommode our not Control outcomes by keeping critical elements in-house Close monitoring and review mechanismone.
Actions carried out by Al automation solutions for debt collection
Reads, interprets, and analyses inquiries from debtors
Validates and archives documents from customers
Forwards deferrals and postponements to stakeholders
Identifies and analyses debtor's financial and behavioural patterns
Multiple Benefits Generated By Al Automation For Debt Collection
Deeper understanding of customers' payment behaviours
Reduction in overall time and resource spendings
Retaining of existing customers with growing customer base
Gaining a competitive advantage by generating work capacities
200M+
Omni-channel communications sent
1.7x
Collection efficiency across buckets
43%
Higher contactibility in 90+ Pool
500+
SMS and IVR templates across buckets
90%+
Tocuhbase with customers in
32%
On average cost reduction for our clients
200M+
Omni-channel communications sent
1.7x
Collection efficiency across buckets
43%
Higher contactibility in 90+ Pool
500+
SMS and IVR templates across buckets
90%+
Tocuhbase with customers in
32%
On average cost reduction for our clients
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Experience the power of AI in analyzing your customer interactions. Request a demo today to see how Karza Sudhaar can help your business achieve better results!
