What We Do - Karza Sudhaar

Karza Sudhaar is Digital First,
Analytics led debt recovery platform

Analytics led personalized outreach with multi channel orchestration

Persona-based outreach strategy with continuous experimentation for 'test and learn' at scale

Clear roles and seamless orchestration between channels

Next-gen contact center agents deliver holistic outcomes

High potential technology use cases across collections value chain

Analytics led personalized outreach with multi channel orchestration

Who

Sloppy payer:

Cheque bounce flags < X days on a consistent basis

No suit filed, written off

Doesn't dispute charges

Incidental defaulter:

Temporary financial distress, other incidents

Clean past repayment

No suit filed, written off

Structural defaulter:

Refusal to pay (RTP) feedback

Past cure rate

High #EMIs outstanding

Suit filed, written off

What

Action severity linked to customer profile

Welcome calling

Payment reminder - calling

Collection camps

Field collection

Penal charges

Restructuring

Re-possession

Settlement

Foreclosure

Ligitation

How

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When

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