The data operations and management model should include 5 interrelated design elements
An operating environment aligned to reliably and securely deliver high-quality and consistent data to the enterprise
Process
- Centralization and consolidation opportunities (e.g., single data quality or BI function)
- Compliance and operational risk management
- Performance tracking and reporting
- Front-to-back interaction model and transparency
Use/security
- Controls on who can access, use what data, and for what purposes
People
- Capabilities, roles, skills, degree of specialization
- Organizational mindsets and behaviors
- Structured, unstructured data capture for personalization
Quality/ consistency
- Metrics and approach for ensuring ongoing data integrity
Technology
- Technology tools for managing data through life cycle (e.g., entry to archiving or deletion)