Why Karza Sudhaar
- Analytics led personalized approach
- Effective multi-channel orchestration across stages
- Empathetic, Empowered, Enabled agents
- New-age outreach technologies
- Optimal operating model control
Analytics led personalized approach
Persona based messages, channel, frequency, timing
Continuous ML-led evolving models basis customer tests
Effective multi-channel orchestration across stages
Clear role of channels across buckets
Inter-channel handover, coordination with seamless context sharing
Empathetic, Empowered, Enabled agents
Empathetic conversations for deeper connects
Agents enabled with past info and analytics-based offers for effective resolution
New-age outreach technologies
Leveraging advanced tech (speech-to-text, conversational AI, RPA)
Embed tech across value chain (from outreach to monitoring)
Optimal operating model control
Control outcomes by keeping critical elements in-house
Close monitoring and review mechanism
KarzaSudhaar is brand name for Zensum Solutions Private Limited. We work with multiple NbFcs and banks for risk management, analytics led collection and recovery solutions.