Why Karza Sudhaar
- Analytics led personalized approach
- Effective multi-channel orchestration across stages
- Empathetic, Empowered, Enabled agents
- New-age outreach technologies
- Optimal operating model control
Analytics led personalized approach
Persona based messages, channel, frequency, timing
Continuous ML-led evolving models basis customer tests
Effective multi-channel orchestration across stages
Clear role of channels across buckets
Inter-channel handover, coordination with seamless context sharing
Empathetic, Empowered, Enabled agents
Empathetic conversations for deeper connects
Agents enabled with past info and analytics-based offers for effective resolution
New-age outreach technologies
Leveraging advanced tech (speech-to-text, conversational AI, RPA)
Embed tech across value chain (from outreach to monitoring)
Optimal operating model control
Control outcomes by keeping critical elements in-house
Close monitoring and review mechanism