Digital and technology enables
Outreach
Connect boost
- Calling analytics for 'right time to call'
- Skip tracing to find alternate contact #s from bureaus
- ID whitelisting
Connect
Virtual agents
- ML/NLP-based model with high accuracy
- Auto-language detection
- Low-cost, scalable cloud-based
alternative
Track
Cloud calling
- Centralized tracking of all field visits
- Auto-logging of notes/transcripts
- Structured, unstructured data capture for personalization
Improve
Speech analytics
- Call analytics to identify improvement opportunities for agent's Promise to pay (PTP), average handle time (AHT)
- Auto call-quality audits at scale
Support Al-based RPA
- Automation of administrative activities (e.g. notices, dunning letters)
- Effective across secured, unsecured cases