Seamless orchestration between channels

Text messages, Email, Blasts

Primary set of channels for soft collections

Continuous follow up as 'quarter-back'

Call Center, Virtual agents

Outreach to get Promise to pay(PTP), digital payments

Continuous follow up as 'quarter-back'

Spring back in action to communicate legal notices, payment reminders

Field teams

Calls/visits from field team to drive payments Capture information in digital tools for centralized view

icon

Multi-channel orchestration engine

  • Capture all customer interactions across channels centrally
  • Guide next-best action with full past context to the next channel, for seamless experience to customer
icon

Personalization engine

  • Personalized outreach strategy based on customer personas
  • Continuous refinements basis inputs from ongoing experiments